Customer Service Representative, Project Manager, Pharmacy Technicians
Customer Service Representative
Amber Pharmacy
Location: Omaha, NE
Amber Pharmacy is seeking full-time employees. Be part of a great team at one of the fastest growing specialty pharmacies in the country!
Founded in 1998, Amber Pharmacy was one of the first pharmacies in the country to solely focus on the needs of patients with chronic conditions. The company began with two employees and one location; today Amber Pharmacy has over 200 employees, 12 locations and the ability to ship nationwide.
Position Description:
Responsible for the day-to-day customer service activities and support of specifically assigned clients and customers. Responsible for inbound and outbound patient phone calls, prescription refill reminders calls, documentation of patient interaction, facilitation of patient to pharmacist consultations, patient enrollment functions, and assisting with patient needs and requests.
Primary Responsibilities:
General duties include but are not limited to:
1. Conducts prescription refill reminder calls.
2. Responsible for inbound and outbound patient phone calls.
3. Facilitates patient to pharmacist consultations.
4. Provides assistance with all patient needs and requests.
5. Demonstrates expert customer service.
6. Uses problem solving skills to offer support to patients calling in; obtains and evaluates relevant information and provides quick resolutions to questions, concerns, and problems; provides follow-up when appropriate.
7. Keeps records of client/customer interactions and transactions.
8.Identifies and reports to direct supervisor on all call exceptions, positive or negative, and proposes actions, if necessary, to be taken in response to the exception.
9. Supports the development of methods of communication and coordination with pharmacy operations to ensure timely and accurate fulfillment of orders for patient requests and clients.
10.Responsible for monitoring and processing all orders and requests received via the website and by assigned clients/customers; communicates and coordinates with the appropriate personnel.
11. Works closely with direct supervisor to improve assigned customer experience on the website.
12. Participates in team meetings to ensure company service objectives are being met.
13. Communicates all aspects that can assist the Sales Team as it relates to assigned customer retention and growth.
14. Audits own performance and recommends objectives and standards of performance.
This list is in no way to be used as an all-encompassing list of duties. The intention of the aforementioned job description is to be used as a guide to assist in accomplishing company and department objectives, covering only primary functions and responsibilities.
Professional Competencies:
• Ability to learn MS Excel, Word, Outlook, CPR+
• Maintains knowledge of and utilizes software to provide best-in-class customer service.
• Attention to detail with emphasis on organizational skills
• Self-initiative
• Ability to work with all levels of internal management and staff, as well as outside clients and vendors
Preferred Qualification:
• Experience with HIPAA and /or the ability to work with and protect extremely confidential patient and employee information
• Working knowledge of the healthcare industry
Educational Requirements:
• High school diploma or equivalent
10:00 am to 7:00 pm Monday through Friday and rotating Saturdays 8:00 am to 2:00 pm
A current list of other open positions is listed below:
• Project Manager
• Pharmacy Technicians
• BI Developer
• Patient Care Specialist
• Marketing Manager
• Marketing Coordinator
Please click "Apply" to be redirected to our careers page and fill out an application today!
Equal Opportunity Employer