Technology Support Administrator

COLLEGE OF SAINT MARY   Omaha, NE   Full-time     Information Services / Technology (IT)
Posted on November 14, 2023
Apply Now

Technology Support Administrator

College of Saint Mary strives to create a safe, inclusive educational environment where every person’s worth and dignity is valued and nurtured. Applicants representing diverse backgrounds and experiences are highly encouraged to apply. 

Are you looking to join a service driven, innovative help desk team?  If so, you might be a perfect fit for our Technology Support Administrator position.

Our Idea of a Perfect Candidate Is Someone Who:

  • Is enthusiastic to provide end user support for faculty, staff, and students.
  • Has an inquisitive attitude and helpful nature to find out-of-the-box and creative solutions. 

Our Ideal Candidate’s Education and Experience Include:

  • Associate’s degree
  • Minimum of two years help desk support experience
  • Thorough knowledge of windows 10 & 11
  • Excellent communication skills in both technical and non-technical settings
  • Help desk ticket system experience preferred 

This Position:

  • Provides general technical support for College of Saint Mary faculty, staff, and students.
  • Installs and maintains various technology setups and equipment across campus.
  • Responds to day-to-day inquires, and documents interactions.
  • Provides Audio/Video support to campus community.
  • Creates and updates documentation for knowledge base.
  • Works with vendors to repair/replace, or performs repairs on campus technology.
  • Researches and communicates technical malfunctions as they arise.

Why You Want to Be on This Team:

  • You would be a part of a Mission-centered team, who work together to serve our community.
  • You would enjoy full-time benefits including health insurance, paid time off, tuition remission programs, 403(b) with employer match, employee wellness time, and more!
  • CSM is committed to supporting the work-life balance of its faculty and staff.