Technology Support Administrator

Technology Support Administrator

College of Saint Mary strives to create a safe, inclusive educational environment where every person’s worth and dignity is valued and nurtured. Applicants representing diverse backgrounds and experiences are highly encouraged to apply. 

Are you looking to join a service driven, innovative help desk team?  If so, you might be a perfect fit for our Technology Support Administrator position.

Our Idea of a Perfect Candidate Is Someone Who:

• Is enthusiastic to provide end user support for faculty, staff, and students.
• Has an inquisitive attitude and helpful nature to find out-of-the-box and creative solutions. 

Our Ideal Candidate’s Education and Experience Include:

• Associate’s degree
• Minimum of two years help desk support experience
• Thorough knowledge of windows 10 & 11
• Excellent communication skills in both technical and non-technical settings
• Help desk ticket system experience preferred 

This Position:

• Provides general technical support for College of Saint Mary faculty, staff, and students.
• Installs and maintains various technology setups and equipment across campus.
• Responds to day-to-day inquires, and documents interactions.
• Provides Audio/Video support to campus community.
• Creates and updates documentation for knowledge base.
• Works with vendors to repair/replace, or performs repairs on campus technology.
• Researches and communicates technical malfunctions as they arise.

Why You Want to Be on This Team:

• You would be a part of a Mission-centered team, who work together to serve our community.
• You would enjoy full-time benefits including health insurance, paid time off, tuition remission programs, 403(b) with employer match, employee wellness time, and more!
• CSM is committed to supporting the work-life balance of its faculty and staff.

EOE