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Learning Spaces Support Associate

University of Nebraska - Lincoln
Lincoln, NE Full-time
Posted on August 10, 2019

Learning Spaces Support Associate (Lincoln, NE)

Position Summary:

Assist the Learning Spaces team by providing excellent front-line customer service, both in person and remotely, to users in campus learning spaces. Assist faculty, staff, and students with technology in a teaching and learning environment. Troubleshoot issues with computer and related systems at the time of the issue and after-the-fact in all supported spaces on campus. Identify reoccurring problems and provide suggestions on long term improvements to learning spaces. Provide installation support as needed on learning space projects including equipment installation, equipment setup, asset management, and documentation.

Qualifications:

  • Associate's degree; equivalency considered
  • Two years of customer service experience with demonstrated knowledge of computer systems; required
  • Must have strong communication skills, both oral and written communication; required
  • Ability to work independently and as part of a team; required
  • Strong organizational skills; required
  • Ability to work in high-pressure environments; necessary
  • Experience support audio/visual systems including video switching and projection, audio reinforcement, and control systems; preferred
  • Experience in computer-related training; preferred
  • Bachelor's degree; preferred

Salary: $37,000/year minimum